SureTrack Real Fix: 2018 Ford Edge SEL 2.0L

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Real Fixes from the SureTrack® expert information resource are documented issues from actual shop repair orders and community discussions. Read on to see how SureTrack can help you correct issues that are not easily diagnosed using OEM information alone. SureTrack is currently available free with the purchase of a current Snap-on® diagnostic software version.

Cruise Control and Pre-Collision Assist not Available
Real Fixes from SureTrack® provides expert-based knowledge captured from millions of documented repairs and community discussions. Read on to see how SureTrack can help you fix tricky issues, like this 2018 Ford Edge, that are not easily diagnosed with OEM information alone. SureTrack is available at no additional cost within ProDemand®. 

Complaint 

After replacing the Cruise Control Module (CCM), the technician found that both the cruise control and Pre-Collision Assist systems were inoperative. No reason was provided for the original CCM replacement, but the issue surfaced immediately after installation. 

Initial Observations 

The technician attempted two different types of road tests but couldn’t get either system to function. The updated CCM module appeared to be installed correctly, but the vehicle lacked the original configuration data needed to complete setup. 

Community Insight 

Best Answer by user: deadstar05 

The CCM must be reprogrammed using PMI (Programmable Module Installation) if the original module is still available. If not, the technician must access Ford’s servers to retrieve and install the as-built data. Without this step, the module cannot complete its initial configuration, leaving both systems disabled. 

The Real Fix 

This situation is a textbook example of why OEM programming is essential after module replacement. The technician resolved the issue by reprogramming the new CCM using Ford’s as-built data, restoring full functionality to both the cruise control and Pre-Collision Assist systems. 

Conclusion 

Module replacement isn’t just plug-and-play, especially on modern vehicles like the Ford Edge. Without proper reprogramming, critical systems can remain offline. Pass-through programming tools and OEM access are vital for completing these repairs correctly. 

SureTrack® is a powerful value-added feature available with select Snap-on diagnostics tools. It offers an exclusive combination of expert knowledge and detailed parts replacement records, all wrapped in an interactive community.

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About the Author

Ross Whiteley

Ross Whiteley, Product Marketing Manager of Repair Products for Mitchell 1, has held roles of increasing responsibility at Snap-on over the past 14 years. Previously, Ross served as Product Manager for SUN Collision, Mitchell 1’s sister company, and as a Client Services Manager at Mitchell 1. He began his career after high school as a UPS driver in 1997 and went on to earn his MBA in business management with a concentration in Project Management at Purdue University. In the interim, he held various positions in the auto industry, including roles as Service Consultant at Lithia Chrysler Dodge and Assistant Service Manager at Cascade Automotive.