It’s the middle of a record hot summer and your customer’s Jeep is overheating in traffic. They had it repaired at another shop and even tried to fix it themselves. Now it’s your problem. SureTrack community member ProAutoValdosta had a Jeep Cherokee in the shop that would overheat but all the obvious causes are resolved. […]
Replacing parts more than once is a real time waster for shops and frustrating for customers. Unfortunately not all new or rebuilt parts hold up as they should. SureTrack community member Ourfamilygarage had a Chevy Suburban in the shop that the alternator had been replaced in the past and now had symptoms indicating it had […]
Diagnosing and repairing transmissions can be a complicated process. Sometimes you need a little help from your friends before diving in further. SureTrack community member Abe_Lincoln had a Chevrolet HHR that came in for harsh shifting and not going into overdrive. They posed their question to the community, and with the help of fellow community […]
So your customer had their transmission rebuilt somewhere but it still doesn’t work right? You tear it apart and everything looks great. What’s your next step? SureTrack community member MIKE1968 had a Ford F150 in the shop that would fall out of gear when coming to a stop. They posed their question to the community, […]
They say patience is a virtue but when it comes to car repair, patience isn’t always going to cut it even though it would eventually have fixed itself. SureTrack community member Ourfamilygarage had a Dodge Dakota that they repaired for a misfire condition but it wasn’t completely cured. They posed their question to the community, […]
Low fuel pressure issues are fairly straightforward to diagnose and repair but when something happens you don’t expect it can lead to a hunt for the cause. SureTrack community member mcivortowing had a Pontiac Torrent in the shop that had a stalling issue due to low fuel pressure. They replaced the fuel pump but still […]
Doing the same thing over and over again and getting the same result is usually insanity. But in this case you need to do it over and over again more to get the right result. SureTrack community member lus56me had a Dodge Journey in the shop that had a problem with the brake pedal going […]
One thing technicians don’t like is when customers worked on their cars themselves, especially after previously bringing the vehicle in for a diagnosis and rejecting service. SureTrack community member Mart2018 had a Nissan Pathfinder in the shop that had been in before to diagnose a misfire but the customer declined the work and took it […]
Noises that only happen while driving can be hard to track down. And when they seem like they’re coming from an obvious place you might replace parts that aren’t causing it. SureTrack community member tomsmobilerepair had a Ford Escape in the shop that had an apparent wheel bearing noise but that didn’t fix it. They […]
Here’s another case of a vehicle with lack of power and the power of the SureTrack community to come to the rescue. SureTrack community member memohernandez had a MINI Cooper S in the shop that hesitated when taking off from a stop and had several codes. They posed their question to the community, and with […]